Your Privacy Matters

Privacy Policy

How we collect, use, and protect your personal information

Last Updated: November 2024

Hijazi CVT Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hijazicvtsolutions.co.uk and use our services.

1. Information We Collect

Personal Information You Provide

When you use our website or services, you may provide us with:

  • Contact Information: Name, email address, phone number, postal address
  • Vehicle Information: Make, model, year, VIN, transmission type
  • Payment Information: Billing details (processed securely through Stripe)
  • Communication Data: Messages, queries, and feedback you send us

Automatically Collected Information

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, links clicked
  • Cookies: Small data files stored on your device (see Cookie Policy below)

2. How We Use Your Information

Service Delivery

Process orders, provide diagnostics, deliver parts and services

Communication

Respond to inquiries, send order updates, provide support

Payment Processing

Process transactions securely through Stripe

Website Improvement

Analyze usage to improve our website and services

Marketing

Send promotional emails (with your consent, opt-out anytime)

Legal Compliance

Comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Stripe (payment processing), shipping carriers, email services
  • Business Transfers: In the event of a merger, sale, or acquisition
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: Any other sharing with your explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL encryption for data transmission

Secure servers and databases

Access controls and authentication

Regular security audits

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights (UK GDPR)

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data ("right to be forgotten")

Right to Object

Object to processing of your data for marketing purposes

Right to Data Portability

Receive your data in a structured, commonly used format

To exercise your rights, contact us at [email protected] or use the contact form.

6. Cookies

We use cookies and similar tracking technologies to improve your experience. Cookies are small files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how you use our site
  • Marketing Cookies: Track your visit across websites for advertising

You can manage cookies through your browser settings. Blocking cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Customer Data: 7 years after last transaction (tax/legal requirements)
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: 26 months (standard practice)

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Stripe for payments, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Significant changes will be communicated via email if you have provided your email address.

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your rights:

Data Protection Officer: Hijazi CVT Solutions
Address: United Kingdom

Your Privacy Matters

Privacy Policy

How we collect, use, and protect your personal information

Last Updated: November 2024

Hijazi CVT Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hijazicvtsolutions.co.uk and use our services.

1 Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or inquiry forms
  • Make a purchase through our website
  • Subscribe to our newsletter or communications
  • Use our live chat support

This information may include: name, email address, phone number, postal address, vehicle information, and payment details.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address and browser type
  • Operating system and device information
  • Browsing behavior and pages visited
  • Referring website and search terms used

2 How We Use Your Information

We use the information we collect to:

Process Orders

Fulfill and manage your purchases, process payments, and arrange delivery

Customer Support

Respond to inquiries, provide technical support, and resolve issues

Communications

Send updates, newsletters, and promotional materials (with your consent)

Improve Services

Analyze usage patterns to enhance website functionality and user experience

3 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

Payment processors (Stripe), shipping companies, and email service providers who assist in operating our business. These providers are bound by confidentiality agreements.

Legal Requirements

When required by law, court order, or legal process, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL Encryption

All data transmitted is encrypted using secure SSL technology

Secure Storage

Data stored on secure servers with restricted access

Access Controls

Limited employee access based on necessity

5 Your Rights Under GDPR

Under the UK General Data Protection Regulation (GDPR), you have the following rights:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data (subject to legal obligations)

Right to Object

Object to processing of your data for marketing purposes

Right to Data Portability

Receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at [email protected]

6 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Enable functionality like live chat support

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7 Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Hijazi CVT Solutions

Unit 12, Marsh Lane Industrial Estate
Birmingham, UK

Questions About Your Privacy?

We're committed to transparency and protecting your data. Contact us anytime with privacy concerns.

Contact Us