Home Shipping & Returns

Shipping & Returns Policy

Fast, secure shipping across the UK and internationally. Your satisfaction is our priority.

99.8%
On-Time Delivery
5,000+
Parts Shipped
<0.1%
Damage Rate
24hrs
Response Time

Trusted Shipping Partners

We work with the UK's most reliable courier services

DPD
Royal Mail
UPS
FedEx Int'l
Shipping Reviews

What Customers Say About Our Delivery

"Ordered a pulley set at 1pm, arrived next day before noon. Packaging was excellent - custom foam inserts protected everything perfectly. Best service I've experienced!"

DM
David Morris
Bristol, UK

"International delivery to Spain was flawless. Full tracking, customs paperwork sorted, arrived in 4 days. QR codes on parts made identification easy. Very professional!"

CR
Carlos Rodriguez
Madrid, Spain

"Gearbox arrived on pallet perfectly secured. Driver was professional, helped position it in the workshop. Communication throughout was excellent. Impressed!"

AK
Ahmed Khan
Birmingham, UK

When Will My Order Arrive?

Enter your postcode to get an estimated delivery date

2pm
Same-Day Cutoff
FREE
Orders Over £100
24/7
Tracking Available

Same-Day Dispatch

Orders before 2pm dispatched the same day

Fully Insured

All shipments tracked and insured

30-Day Returns

Easy returns on unused parts

Shipping Information

UK Mainland Shipping

  • Standard Delivery (1-2 working days): FREE on orders over £100, or £7.99 for orders under £100
  • Next Day Delivery: £12.99 - Order before 2pm for next working day delivery
  • Same-Day Dispatch: All orders placed before 2pm Monday-Friday are dispatched the same day
  • Saturday Delivery: Available upon request for an additional £15.99

International Shipping (Europe)

  • European Union: 3-5 working days - £25 flat rate
  • Rest of Europe: 5-7 working days - £35 flat rate
  • Customs & Duties: Customer is responsible for any import duties or taxes
  • Tracking Included: All international shipments include full tracking

Note: For shipping to destinations outside Europe, please contact us for a custom quote.

Refurbished Gearboxes & Large Items

Due to the size and weight of complete gearbox units, special shipping arrangements apply:

  • UK Pallet Delivery: £75 - 2-3 working days to your door or workshop
  • Collection Available: Free collection from our Birmingham location by appointment
  • International Gearbox Shipping: Contact us for a custom quote based on your location

Professional Packaging

What Sets Our Packaging Apart:

  • Custom Foam Inserts: All delicate parts protected with precision-cut foam
  • QR-Coded Labels: Each part labeled with QR code linking to specifications
  • Sealed & Protected: Moisture-resistant packaging for all electronic components
  • Installation Guidance: Technical documentation included where applicable

Tracking & Updates:

  • Dispatch confirmation email with tracking number
  • SMS updates for delivery notifications (UK only)
  • Real-time tracking through courier website
  • Signature required for high-value items

Returns Policy

30-Day Return Window

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return unused parts within 30 days of delivery for a full refund or exchange.

Return Conditions:

  • Parts must be unused, unopened, and in original packaging
  • All QR codes and labels must be intact
  • Original foam packaging and protective materials must be included
  • Return must be initiated within 30 days of delivery
  • Items must not show signs of installation attempts or handling damage

How to Return an Item

1
Contact Us

Email [email protected] or call us to request a return authorization (RMA) number

2
Package Your Return

Securely package the item in its original packaging. Include your RMA number clearly marked on the package

3
Ship Your Return

Send the package to our returns address (provided with RMA). We recommend using tracked shipping

4
Receive Your Refund

Once we receive and inspect your return, we'll process your refund within 5-7 working days

Non-Returnable Items

The following items cannot be returned for hygiene, safety, or technical reasons:

  • Electrical components that have been installed or connected (TCMs, sensors, solenoids)
  • Parts showing signs of installation or use
  • Items with missing or damaged packaging
  • Refurbished gearboxes (subject to warranty instead of returns)
  • Special order or custom-programmed items

Return Shipping Costs

  • Change of Mind: Customer pays return shipping costs
  • Wrong Item Sent: We pay return shipping and send correct item free of charge
  • Defective Item: We pay return shipping and provide replacement or full refund
  • Damaged in Transit: We arrange collection and provide immediate replacement

Damaged or Faulty Items

While we take every care to ensure parts arrive in perfect condition, occasionally items may be damaged during transit or arrive with manufacturing defects.

If You Receive a Damaged or Faulty Item:

  • Inspect Upon Delivery: Check your parcel immediately upon delivery and note any visible damage
  • Photograph Everything: Take photos of the packaging and the damaged item
  • Contact Us Within 48 Hours: Email us with photos and your order number
  • Keep All Packaging: Retain all packaging materials for courier inspection if required

Our Guarantee: If an item arrives damaged or is found to be faulty, we'll arrange immediate collection at no cost to you and send a replacement by express delivery. No questions asked.

Questions About Shipping or Returns?

Our customer service team is here to help with any shipping or returns queries. We aim to respond to all inquiries within 24 hours.

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